Frequently Asked Questions

Add the products you'd like to your basket and go to checkout. Fill in your delivery details, choose a payment method and confirm your order. You'll receive an order confirmation by email straight away.

We accept Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay. All payments are processed through our secure checkout. We never see or store your full card details.

Your payment is taken when you place your order.

First check your spam or junk folder. If it isn't there, email us at info@dozeflow.com with your name and the email address you used, and we'll check your order for you.

Get in touch as soon as possible at info@dozeflow.com with your order number. If your order hasn't been dispatched yet, we'll do our best to change or cancel it. If it's already on its way, you can return it once it arrives. See our Return & Refund Policy.

We deliver to addresses throughout the United Kingdom. We're unable to deliver to PO boxes or military addresses (BFPO, APO, FPO or DPO).

Delivery is free on every UK order, with no minimum spend.

Orders are processed within 1–2 business days and then usually take 3–10 business days to arrive, so 4–12 business days in total. Orders placed after 18:00 UK time, or at the weekend or on a public holiday, are processed from the next business day. Busy periods and carrier delays can occasionally add a little time.

Email us at info@dozeflow.com with your order number and we'll check the status of your delivery for you.

Email us straight away at info@dozeflow.com. If your order hasn't been dispatched, we'll update the address. If a parcel comes back to us because of an incorrect address, we'll contact you to arrange a new delivery. An extra delivery charge may apply.

Please email us as soon as possible at info@dozeflow.com with your order number (and a photo if the parcel is damaged). We'll investigate with the carrier and make sure it's put right. More information is in our Shipping Policy.

You can request a return within 30 days of receiving your order. Items must be unused, in the same condition you received them and in their original packaging. Sale items can be returned too. Read the full details in our Return & Refund Policy.

For health and hygiene reasons, these products can only be returned if the hygiene seal is unopened. If one of them is faulty, damaged or not what you ordered, please contact us and we'll put it right.

Email info@dozeflow.com with your order number and the item(s) you'd like to return. Once your return is approved, we'll send you a return label and instructions on how and where to send your parcel. Please don't send items back without contacting us first.

Once we've received and checked your return, we'll let you know if your refund is approved. Approved refunds are paid to your original payment method within 10 business days. Your bank may need a little extra time to show it on your account.

The quickest way is to return the item you have and, once the return has been accepted, place a new order for the item you'd like.

We're sorry about that. Email us at info@dozeflow.com with your order number and, if possible, a photo. We'll arrange a replacement or refund in line with your consumer rights.

Start with what disturbs your sleep most, whether that's light, noise or a restless evening, and choose the essentials that tackle it. You can always combine them into your own routine. Not sure? Email us and we'll help you choose.

Use them at the same time every night. A consistent routine helps your body recognise that it's time to wind down. Always follow the instructions on the packaging or product page.

No. Our products are everyday sleep and comfort accessories. They are not intended to diagnose, treat or prevent any medical condition. If you snore heavily, have breathing difficulties or think you may have sleep apnoea, please speak to a healthcare professional.

Only use mouth tape if you can breathe comfortably through your nose. Don't use it if your nose is blocked, if you have a cold or breathing difficulties, or after drinking alcohol or taking sedatives. If you have a health condition, check with a healthcare professional first. Always follow the product instructions.

Care instructions differ per product, so please follow the instructions on the packaging or product page. Reusable items, such as sleep masks and silicone earplugs, last longest when they're kept clean and stored dry.

Mail us at info@dozeflow.com, call us on +44 114 463 0449 or use the form on our contact page. Our customer service team is available Monday to Friday, 8:00 – 18:00 (GMT).

We aim to reply to every message as quickly as possible during our customer service hours. Messages sent at the weekend are answered from the next business day.

Dozeflow is owned and operated by D&D E-Commerce.

Store Name: Doze Flow
Company Name: D&D E-Commerce
Company Number: 42164821
VAT: NL869998092B01

Address: Marketentsterlaan 39, De Meern, Utrecht, 3454 WN, The Netherlands