Shipping policy
At Dozeflow, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we ship your sleep essentials.
1. GENERAL SHIPPING INFORMATION
We currently ship throughout the United Kingdom.
Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.
2. PROCESSING TIME
Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.
3. SHIPPING RATES
FREE SHIPPING ACROSS THE UK: We offer free shipping on all orders, with no minimum purchase.
4. ESTIMATED DELIVERY TIMES
Here's what to expect once your order is processed:
- Processing Time: 1–2 business days (Monday to Friday)
- Transit Time: 3–10 business days (Monday to Friday)
- Total Delivery Time: 4–12 business days
- Order Cutoff Time: 6:00 PM
- Time Zone: Greenwich Mean Time (GMT), London
PLEASE NOTE: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
5. SHIPPING RESTRICTIONS
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on United Kingdom-specific regulations or carrier restrictions.
6. FAILED DELIVERY OR RETURNED PACKAGES
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
7. LOST OR DAMAGED PACKAGES
If your package is lost or damaged in transit, please contact us immediately by mail: info@dozeflow.com and we will work with the carrier to investigate the problem and find a solution as soon as possible.
8. COMPANY INFORMATION
Store Name: Dozeflow
Company Name: D&D E-Commerce
Company Number: 42164821
Company Address: Marketentsterlaan 39, De Meern, Utrecht, 3454 WN, Netherlands
9. CONTACT
Do you need help?
Have a question about your order? Whether it's about a product, shipping or a return, we're here for you. Our customer service team is happy to help.
We're available five days a week and always aim to get back to you as quickly as possible.
Monday to Friday: 8:00 – 18:00 (GMT)
Saturday and Sunday: Closed
Mail: info@dozeflow.com
Phone: +44 114 463 0449